My daughter has been in BSTN's care for only a few months, but in just this short amount of time, they have already established tremendous rapport and trust with her. The loving, caring environment they've created at BSTN has made this possible. From top to bottom, they all have a passion for what they are doing. It's not just a job to them - they are fully invested with the people with whom they work - parents as well as the individuals they are caring for. Can't say enough good thing about them.
My son has been with BSTN for almost 6 years and I am as pleased now as I was when we began. They are so dedicated to the people they serve and do it with such passion, it is a blessing to have my son with everyone at BSTN. They are the best at what they do and I am convinced this is the best place for my son.
My daughter has had services from BSTN for 10 years now and my husband and I recommend them highly. They are the "Gold Standard" in providing professional, targeted, effective care with exceptional accountability and compassion. All of our dealing with them have led to positive outcomes. I call my daughters staff "angels" and I love them all. Their character and dedication is reflected in the exceptionally low turnover rate. You can find no better caregiver in West Tennessee.
I am a parent of a child (actually a young man now) who is a client of BSTN. At the time that we found BSTN, our boy was with another care agency. Things were bad in his life and ours as parents trying to find solutions. We were resigned to the fact that there was no help or hope....until we found BSTN! Our son is doing great now under the care of a true and professional agency. There is hope for the special ones that need assistance. Shout out (as the kids say) to Carlos, Clayton and the BSTN team!
My son came to BSTN from another agency. We requested BSTN because we felt that the previous agency did not provide appropriate services. He went to the ER several times for unexplained serious injuries. BSTN came to our rescue. They assisted us with obtaining appropriate services for his needs. They are available to us whenever we need them. The CEO is professional and manages the agency in a no nonsense manner. He has high expectations for staff and for the agency.
Clients are respected. BSTN is constantly seeking ways to provide adequate services for clients and to retain competent staff in spite of the funding cuts from the state. Our vulnerable citizens deserve good dedicated, competent staff and agencies that will assist them in maintaining productive lives. BSTN strives to help them to be as productive as possible, have a better quality of life , and human dignity.
My son has been serviced by BSTN for several years. I have nothing but the highest of respect for the staff and management. From the very first encounter, during the intake process, I received all of the support that an "anxious" parent should receive. Jamie Thielen, Thank you for helping with the lease options and getting Jeremy settled, always responding in a very empathetic and expedient manner. Carlos and Clayton, your expertise in the field of those with challenges is beyond reproach. You both not only say you care, it shows. It shows in the wee hour phone calls, the Crisis interventions, and CAST team calls that take you beyond "work hours". Our loved ones could not ask for better. Staff, ALL STAFF, thank you as well as your families for sharing you with my child.
It takes a great person to really know what their calling is and to do, beyond measure of what is asked, that extra or those extra things that we as family cannot possibly do remotely. For years, our family struggled and went through tumultuous changes with getting appropriate care for my loved one, and just when we thought we were at the end of our ropes, there is BSTN. I thank God and the Heavens above for you'll. You ensure that my child is cared for, you act on any incidences expeditiously, and you are always responsive to my child's needs. No process is perfect, but it is not perfection that is sought, but a willingness to learn, be coachable, and approach any obstacles that may occur on our journey with an open mind and most of all with genuine caring and love for what our purpose(s) are. Again, thank you BSTN
I am a Parent of one of the Clients that BSTN serves. They have supported my daughter for almost 7 years. They have been a blessing for our family. The staff and management have become family to our daughter. They have always put the welfare and safety of her and her staff as the priority. I would recommend BSTN to any family's looking for a Company to support there loved one.